Privacy Policy
A LEGAL DISCLAIMER
The explanations and information provided in this Privacy Policy are general high-level explanations about how privacy practices typically work for UK-based websites and online stores.
This document does not constitute legal advice, and you should not rely on it as such.
We cannot know in advance the specific data policies you may need to establish for your business, products, and customers.
We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.
PRIVACY POLICY - THE BASICS
A privacy policy is a statement that discloses how a website collects, uses, stores, processes, and protects the personal data of its visitors and customers.
As a UK-based business, GraviFox is committed to protecting your privacy and handling your information in compliance with:
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The UK General Data Protection Regulation (UK GDPR)
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The Data Protection Act 2018
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The Privacy and Electronic Communications Regulations (PECR)
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This Privacy Policy explains:
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what personal information we collect,
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why we collect it,
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how we use it,
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how we store it,
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under what circumstances we may share it,
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and the rights you have as a data subject.
WHAT INFORMATION WE COLLECT
1. Information You Provide Voluntarily
Such as when placing an order, contacting us, or subscribing to updates:
Name
Email address
Billing & shipping address
Phone number (optional)
Order details and purchase history
Custom engraving files or artwork uploaded by you
2. Automatically Collected Information
When visiting the website:
IP address
Browser type
Device information
Pages visited and time spent on site
Cookies and tracking data (see “Cookies” section)
3. Payment Information
Payments are processed securely through third-party processors (e.g., Wix Payments, PayPal, Stripe).
GraviFox does not store or have access to your full credit/debit card details.
WHY WE COLLECT THIS INFORMATION
We collect personal data for the following purposes:
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To process and fulfil orders
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To communicate with you about your order
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To respond to enquiries or support requests
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To improve our website and services
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To personalise your shopping experience
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To comply with legal obligations (e.g., tax records)
We only collect the information necessary to perform these functions.
SHARING OF INFORMATION
We do not sell or rent your personal information.
We may share your data only with:
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Payment processors (to complete your transaction)
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Courier or postal services (to deliver your order)
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Website hosting and analytics providers (Wix, Google Analytics, etc.)
These third parties are GDPR-compliant and only receive the minimum data required to provide their service.
We may disclose information if required by UK law, court order, or regulatory authorities.
COOKIES
GraviFox uses cookies and similar technologies to:
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Enable website functionality
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Analyse website traffic
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Improve user experience
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Remember preferences
You may control or disable cookies via your browser settings, but some website features may not function correctly as a result.
DATA STORAGE & SECURITY
We take reasonable technical and organisational measures to protect your personal data from:
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loss,
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misuse,
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unauthorised access,
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disclosure,
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or alteration.
Your data is stored securely on Wix servers, which comply with UK GDPR standards.
We retain personal data only for as long as necessary to fulfil orders, meet legal obligations, or for legitimate business purposes.
YOUR RIGHTS UNDER UK GDPR
As a data subject, you have the right to:
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Access your personal data
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Correct inaccurate or incomplete data
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Request deletion of your data (“right to be forgotten”)
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Restrict processing
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Object to certain types of processing
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Data portability
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Withdraw consent at any time (where applicable)
To exercise any of these rights, contact us using the details below.
CHILDREN’S PRIVACY
Our website is not intended for use by children under the age of 16.
We do not knowingly collect personal data from minors.
If you believe a child has provided us with information, please contact us so we can delete it.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a new “Last Updated” date.
Continued use of the website after changes are made indicates acceptance of the revised policy.
CONTACT INFORMATION
If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact us: